About This Course
The People Manager Course is designed to help you move from individual contributor to effective people leader. You will learn the core skills required to manage individuals and teams: setting expectations, delegating work, coaching, giving feedback, resolving conflicts and leading through change.
The course blends frameworks, role‑plays and real‑world scenarios. You will practise conversations like goal‑setting, one‑on‑ones, performance reviews and difficult feedback. By the end, you will have a practical toolkit you can apply immediately with your team, whether you are a first‑time manager or an experienced lead looking to sharpen your skills.
Syllabus Overview
Module 1
Foundations of People Management
- Manager vs. Individual Contributor – mindset shift & responsibilities
- Core Skills of a People Manager – clarity, empathy, accountability
- Building Psychological Safety & Trust in Teams
- Setting Expectations – roles, goals & success measures (SMART goals)
- Structuring Effective One‑on‑Ones & Team Meetings
- Practice: Designing your first 90 days as a people manager
Module 2
Communication, Feedback & Motivation
- Managerial Communication – clarity, tone, listening & questioning
- Giving Feedback – SBI model, positive reinforcement, tough conversations
- Receiving Feedback – openness, non‑defensiveness, action planning
- Motivating Different Personalities – intrinsic vs extrinsic motivators
- Recognition, Appreciation & Managing Morale
- Role‑play: Feedback & coaching conversations
Module 3
Performance, Conflict & Growth
- Performance Management – goal reviews, KPIs & performance dialogs
- Handling Under‑Performance – root causes, coaching vs consequences
- Conflict Management – difficult conversations, mediation basics
- Managing Change – communicating change & dealing with resistance
- Developing Your Team – growth plans, delegation & succession thinking
- Practice: Case studies of common people‑management situations
*Exact topics and depth may vary as per institution and audience (first‑time managers vs. experienced leads).
Practice
Role‑Plays, Reflection & Manager Toolkit
- Guided role‑plays for feedback, one‑on‑ones & conflict conversations
- Templates: 1:1 agenda, team meeting agenda, performance review notes
- Personal leadership values exercise & management philosophy
- Creating your “Manager Playbook” for the next 6–12 months
