About This Course
The AI for Business course is designed for non‑technical professionals who want to use AI confidently at work – without needing to become data scientists or coders.
You will learn how modern AI (especially generative AI and copilots) works in plain language, how to design effective prompts, and how to apply AI to real tasks like analysis, content creation, reporting, decision support and process improvement. By the end, you’ll have a personal “AI assistant” toolkit tailored to your role.
Syllabus Overview
Module 1
AI Foundations for Business
- What AI is (and isn’t) – from rules to machine learning to generative AI
- Everyday AI in business – examples across marketing, ops, HR, finance & CX
- Large Language Models (LLMs) in simple terms – why tools like ChatGPT work
- Prompting Basics – roles, context, constraints, step‑by‑step thinking
- Dealing with Hallucinations – verification, references and controls
- Exercise: Turn a business task into an “AI‑ready” brief and first prompt set
Module 2
Applied AI Use Cases & Workflows
- AI for Thinking & Writing – brainstorming, outlining, drafting & editing
- AI for Analysis – summarising docs, extracting insights, comparing options
- AI for Customers – emails, FAQs, responses, scripts (human‑in‑the‑loop)
- AI for Operations – checklists, SOP drafts, meeting notes, follow‑ups
- Designing AI Workflows – when to use AI, when not to, and how to review output
- Exercise: Design a simple “AI‑assisted” workflow for your role / team
Module 3
Tools, Data, Ethics & Change
- Types of AI Tools – chatbots, copilots in Office tools, document & email assistants
- AI + Data – using spreadsheets, reports and dashboards with AI safely
- Responsible AI – privacy, bias, security, approvals and “human in control”
- Working with IT / Data Teams – access, guardrails, pilots and adoption
- Building Team Guidelines – dos / don’ts, prompts, review standards
- Exercise: Draft a one‑page “AI for My Team” starter guideline
*Examples are adapted based on learners’ industries (consulting, IT services, banking, startups, operations, marketing, etc.).
Practice
Prompt Libraries, Mini‑Projects & AI Playbook
- Prompt templates for analysis, communication, planning and reporting
- Case study: redesign a weekly task (e.g. report or campaign) using AI
- Creating your personal “AI for Business” Playbook
