The People Manager

Move from “getting work done” to building people and teams. Learn how to run effective 1:1s, give feedback, delegate, handle difficult situations and create an environment where people can perform and grow.

Key topics: Role of the Manager, Communication, Feedback, Delegation, Performance, Coaching, Well‑being Professional Course · Duration as per institution (often 4–8 weeks) Ideal for new & experienced managers, team leads, project leads & aspiring people managers

About This Course

The People Manager course is about what managers actually do every day: clarify expectations, support their people, remove blockers and hold others accountable with empathy and fairness.

You will learn the fundamentals of leading people – from 1:1s and feedback conversations to delegation, performance and growth. By the end, you’ll have practical tools and scripts to handle common management situations with more confidence and less stress.

Syllabus Overview

Module 1 Role of the People Manager

From Individual Contributor to Manager – mindset shifts
What Great Managers Actually Do – align, enable, develop, protect time
Trust & Psychological Safety – why people perform for some managers, not others
Communication Basics – expectations, clarity, listening and follow‑through
Running Effective 1:1s – structure, questions, follow‑ups
Exercise: Map your current team and plan a simple 1:1 rhythm

Module 2 Feedback, Delegation & Difficult Conversations

Everyday Feedback – reinforcing what works, not just fixing what doesn’t
Feedback Models – situation–behaviour–impact, feed‑forward
Delegation – choosing what to delegate, to whom, and how
Coaching Style – asking questions vs giving instructions
Difficult Conversations – performance, behaviour, conflict basics
Exercise: Draft a feedback / delegation script for a real situation

Module 3 Performance, Growth & Team Health

Goals & Expectations – aligning on outcomes, not just tasks
Tracking Performance – simple metrics, check‑ins and reviews
Development & Careers – strengths, opportunities, development plans
Motivation & Recognition – what keeps people engaged
Team Health – workload, well‑being, remote / hybrid dynamics
Exercise: Build a one‑page “Team on a Page” view for your team

*Examples are adapted based on learners’ contexts (IT services, operations, sales, support, projects, shared services, etc.).

Practice Templates, Scenarios & Manager Playbook

1:1 templates, feedback & delegation scripts, team‑health checklists
Scenarios: new joiner, under‑performance, conflict & escalation
Creating your personal “People Manager Playbook”

Course Details

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Course Type & Duration The People Manager Course · Duration as per institution (commonly 4–8 weeks, classroom / online / blended).
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Ideal Participants New and experienced people managers, team leaders, project leads, supervisors and individual contributors preparing for a first‑time manager role.
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Focus Areas Clarifying the manager role, building trust, running 1:1s, giving feedback, delegating, managing performance and supporting growth.
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Outcomes Leave with concrete tools and language to handle common management situations, and a clearer sense of how you want to show up as a people manager.
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Learner Feedback Often valued for its “real‑world” examples and scripts that managers can use immediately in their next 1:1 or team meeting.

View Modules & Manager Toolkit

Where Strong People Managers Matter

Effective people managers are critical in IT & services, banking & financial services, BPO / shared services, manufacturing, retail, consulting, startups and the public sector.