About This Course
The Future Skills & Automation course is about working with technology, not being replaced by it. You’ll learn which skills are becoming critical, what automation and AI actually do, and how to redesign your work so you spend more time on high‑value tasks.
You will explore trends in the future of work, practise using AI assistants and simple automation tools, and build a personal upskilling plan. By the end, you will have a practical playbook to keep learning and to shape your role instead of waiting for change to happen to you.
Syllabus Overview
Module 1
Future of Work & Core Skills
- Future of Work – automation, AI, global teams, platforms & project‑based work
- Human Skills that Stand Out – problem solving, communication, systems thinking
- Digital Basics – data literacy, collaboration tools, remote work habits
- T‑Shaped Skills – combining depth in one area with breadth across others
- Learning Mindset – unlearning, relearning, experiments instead of fear
- Exercise: Map your current skills and identify future‑ready skill gaps
Module 2
Automation in Everyday Work
- What is Automation – from simple rules to RPA, workflows and integrations
- Finding Automation Opportunities – repetitive, rules‑based, error‑prone work
- Workflow Thinking – triggers, inputs, decisions, outputs and exceptions
- Examples – ticket routing, notifications, simple approvals, reports
- Working with Bots – roles, limits, hand‑offs between people and automation
- Exercise: Analyse a typical week and design 2–3 simple automation ideas
Module 3
AI Assistants, Ethics & Continuous Learning
- AI Assistants in Plain Language – what tools like ChatGPT / copilots can do
- Prompting for Work – writing, analysis, planning, summaries and ideas
- Responsible Use – privacy, bias, mistakes, approvals and “human in control”
- Building Your Learning System – goals, sources, practice & reflection
- Career Portfolios – capturing projects, skills and outcomes, not just job titles
- Exercise: Draft a 6–12 month “Future Skills Plan” for your role
*Examples are adapted based on learners’ roles (analysts, operations, service, marketing, product, consulting, etc.).
Practice
Checklists, Templates & Personal Playbook
- Automation opportunity checklist and simple workflow templates
- Prompt libraries for analysis, writing, planning and learning
- Creating your personal “Future Skills & Automation Playbook”
