About This Course
The Effective Communicator course helps you move from “explaining again and again” to being understood the first time. It focuses on core skills that cut across roles: listening, asking better questions, structuring your message and choosing the right channel.
You will practise communicating with different audiences – peers, managers, customers and cross‑functional teams – in spoken and written formats. By the end, you’ll have practical frameworks and examples you can apply immediately in your emails, meetings, updates and presentations.
Syllabus Overview
Module 1
Foundations: Listening, Clarity & Audience
- What Makes Communication “Effective” – outcomes, not just speaking
- Active Listening – questions, paraphrasing, checking understanding
- Audience‑Centric Thinking – who, what they care about, what they need to know
- Message Structure – context, key point, reasons, ask (simple frameworks)
- Choosing the Right Channel – chat, email, call, meeting, document
- Exercise: Turn a scattered update into a clear 2‑minute message
Module 2
Day‑to‑Day Communication & Difficult Messages
- Effective Emails & Chats – subject lines, structure, tone and brevity
- Meeting Communication – preparing, speaking up, summarising decisions
- Giving & Receiving Feedback – simple models and practical phrases
- Managing Up – keeping managers informed and aligned
- Handling Difficult Conversations – disagreement, bad news, pushback
- Exercise: Draft a clear email and a short script for a tough conversation
Module 3
Presentations, Virtual & Cross‑Functional Communication
- Storytelling Basics – start with why, structure, simple visuals
- Slides that Support Your Message – not too much text, clear flow
- Virtual Communication – video calls, screen‑sharing, engagement tips
- Cross‑Functional Communication – tech vs business, internal vs client
- Personal Communication Plan – strengths, blind spots, practice ideas
- Exercise: Create a short “update” deck / outline and present in brief
*Examples are adapted based on learners’ contexts (IT services, operations, sales, support, projects, shared services, etc.).
Practice
Templates, Scenarios & Communication Playbook
- Email & chat templates for updates, requests and clarifications
- Structures for short presentations, status updates and stakeholder summaries
- Creating your personal “Effective Communication Playbook”
