About This Course
The Business Analyst course focuses on understanding business problems and turning them into well‑structured requirements, user stories and solution options.
You will learn how to work with stakeholders, map processes, analyse data, document requirements and support solution design and testing. By the end, you’ll be able to act as a trusted partner to both business teams and IT / delivery teams.
Syllabus Overview
Module 1
BA Foundations & Requirements
- Role of the Business Analyst – bridge between business, product & tech
- Types of Requirements – business, stakeholder, functional, non‑functional
- Elicitation Techniques – interviews, workshops, observation, documents
- Writing Clear Requirements – SMART statements, MoSCoW prioritisation
- User Stories & Acceptance Criteria – given / when / then basics
- Exercise: Turn a business problem into a simple set of user stories
Module 2
Processes, Data & Analysis
- Process Mapping – SIPOC, AS‑IS / TO‑BE, basic BPMN‑style diagrams (concepts)
- Identifying Pain Points & Opportunities – root cause thinking
- Data Basics for BAs – metrics, simple SQL concepts, data dictionaries
- Simple Analysis – trends, segmentation, identifying requirements from data
- Documenting Findings – analysis summaries, requirements catalogues
- Exercise: Map a simple business process and highlight improvement ideas
Module 3
Solutions, Change & Stakeholders
- From Requirements to Solutions – options, impact & feasibility thinking
- Working in Agile & Waterfall – where the BA fits in each approach
- Stakeholder Analysis – influence, interest, communication strategies
- Support for Testing – test scenarios, UAT support, defect triage (BA view)
- BA Documentation – BRDs, backlogs, simple wireframes / mockups (concepts)
- Exercise: Prepare a one‑page BA summary for a change initiative
*Examples are adapted based on learners’ industries (IT, banking, consulting, operations, etc.).
Practice
Templates, Case Studies & BA Playbook
- Requirements templates, user story formats & process map examples
- Case study: analysing a broken process and recommending improvements
- Creating your personal “Business Analysis Playbook”
